At Noraalbert, we are dedicated to providing you with a smooth, efficient, and transparent shopping experience from the moment you place your order until the product arrives at your doorstep. Our order fulfillment process is designed with precision and care to ensure that you receive your purchase promptly and in perfect condition.
Order Processing
Once your order is placed on noraalbert.com, you will receive a confirmation email with the details of your purchase. All orders are processed within 1–3 business days. During peak seasons or promotional events, processing times may be slightly longer. You will receive a shipment notification email, including tracking information, once your order has been dispatched.
Shipping and Delivery
We proudly offer worldwide shipping. Standard shipping is available for all countries, and free shipping applies to orders over the threshold specified on our website (typically $99 USD). Estimated delivery times vary depending on your location but generally range from 7–20 business days. Expedited delivery options may be available for an additional cost.
We partner with trusted logistics carriers to ensure your package is delivered safely. Please note that delays caused by customs clearance, holidays, or other unforeseen circumstances are beyond our control.
Order Modifications and Cancellations
If you wish to change or cancel your order, please contact us immediately at contactinfo@noraalbert.com. We can only make changes before your order has been processed or shipped. Once your order is dispatched, we are unable to alter or cancel it.
Returns and Exchanges
Your satisfaction is our priority. If you are not completely happy with your purchase, you may request a return within 30 days of receiving your order. Items must be unworn, unwashed, and returned in their original packaging with all tags attached.
To start a return, please contact our customer service team at contactinfo@noraalbert.com.We will guide you through the process and provide the appropriate return address. Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.
For exchanges, we recommend placing a new order for the desired item while returning the original one to avoid stock shortages or delays.
Damaged or Incorrect Items
In the rare event that you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange for a replacement or full refund at no additional cost to you.
Non-Returnable Items
Certain items, such as intimate apparel or personalized products, may not be eligible for return due to hygiene and customization reasons. These restrictions will be clearly indicated on the product page.
Responsibility and Liability
Once your package leaves our facility, we rely on shipping partners to complete delivery. While we cannot control transit conditions, we will always assist you in locating delayed or lost shipments.
Final Note
At Noraalbert, we believe that shopping should be stress-free. Our fulfillment and return policies are built on fairness, efficiency, and customer trust. If you have any questions about your order, delivery, or return, our friendly support team is available 24/7 to assist you at contactinfo@noraalbert.com.